Please review the following policies before submitting a booking request. By booking with HoloSky, you agree to these terms.
Bookings are not secured until the required deposit or full payment has been received. Submitting an inquiry does not reserve your date, equipment, or production time.
Deposits are generally non-refundable. In approved cases, a deposit may be transferred one time to a new available date according to our reschedule policy.
Reschedule requests made at least 7 days before the event or install date may be transferred one time to a new available date. Requests made closer to the service date may be subject to additional fees or forfeiture of the deposit.
Clients are responsible for submitting logos, text, colors, and other required files by the requested deadline. Final visual approval must be provided in writing before event or install use. Once approved, the design is considered final. Additional changes may not be guaranteed and may require additional fees.
Packages include only the number of revisions stated in the quote or package details. Additional revisions, redesigns, and rush changes may be billed separately.
Clients are responsible for confirming that the venue or location permits the display and installation. Clients must ensure that the setup area is accessible, power is available if required, and the installation area is safe and suitable.
HoloSky reserves the right to modify, delay, or cancel a setup if site conditions, weather, safety concerns, venue restrictions, or lack of access make installation unsafe or impractical.
Standard package pricing includes travel within HoloSky's core local service area. Jobs outside the core service area may require an added travel fee based on distance, travel time, parking, tolls, setup complexity, or special access requirements. Travel outside the standard area will be quoted separately before booking is confirmed.
HoloSky maintains a minimum booking threshold to account for equipment prep, travel, setup, takedown, scheduling, and production time. Unless otherwise approved, the minimum standard booking is the current Spark package rate or current minimum service fee.
HoloSky includes a limited number of basic revisions depending on the selected package or quote. Basic revisions include small changes such as spelling corrections, color adjustments, logo swaps, or minor timing changes. Redesigns, additional revision rounds, and rush changes may result in added fees. Once final approval is given, the visual is locked for production.
Unless declined in writing before the event or installation, HoloSky may capture photos or video of the setup for portfolio and promotional use.
// Questions?
For questions about these policies, reach out to HoloSky directly.